1. General
The use of the web site and any purchase by you on this web site of any products are governed by English Law and indicate your acceptance of these terms and conditions. Marcus Emporium reserve the right to amend and make change the contents to this web site and the terms and conditions at any time, and to add or withdraw items from our range without notice. These terms and conditions do not affect consumer statutory rights.

All sizes and measurements given on the website are approximate and provided for your guidance only. We have made every effort to describe with product sizes, lengths and weights given as close to and display all our products as accurately as possible. However, colours and images are depended on your own monitor and browser. We cannot guarantee that products appear exactly the same on your monitor. Description of products are those commonly used in the trade, unless otherwise stated, please refer to the pictures of products on this web site.

The acceptance of contract is formed by the state of confirmation, by authorisation of transaction and payment confirmed by receipt. If your order is accepted, we shall inform you by e-mail or telephone. All orders are subject to availability and confirmation of the order price by Marcus Emporium. Despatch time may vary. We do not take responsibility for any delay in delivery due to postal delays.

This web site is operated and owned by Marcus Emporium. Permission is granted to electronically copy and to print in hard copy this web site for the sole purpose of placing an order with Marcus Emporium. All site design, text, graphics, Marcus Emporium logo, images, materials, trademarks, the selection and arrangement thereof, on this web site are subject to copyright of their respective owners and all rights reserved. No copy, modification, reproduction, distribution, republication and transmit in any form or by other means without prior Marcus Emporium written permission

2. Delivery
Our jewellery is supplied direct from stock, sent by Royal Mail or Air Mail if not to a UK address. Special Delivery to UK Address can be ordered as a chargeable extra.

If you order an item from a voucher website, please use the voucher website's delivery timescale for your item.

All of our jewellery is individually presented in gift bags where suitable and securely packaged

3. Payment Method
By Paypal:

Please be sure to provide your exact billing address and telephone number that your paypal account has on file for you  this will ensure no delays in processing your order.

4. Return Policy
If the product arrives damaged, damaged in transit, or if you are not completely satisfied with your purchase from Marcus Emporium, you can return the goods within 14 days of receipt of goods for either an exchange or refund.

There may be variations in colour, size and shape of an item. 

Personalised items cannot be refunded but a replacement may be offered if you are not satisfied with the quality of the engraving. 

We can provide a prepaid returns label by email. but are unable to post labels to you. The label is printable and can be attached to an envelope 

We only refund money paid for the products that are returned to us in its original and unused condition accompanied with the original box.
We are unable to accept any returns on pierced earrings for hygiene reasons other than defective or damaged items. Please note all refunds will be for the full price paid for the product, but not for the costs of postage. A refund will be made to your paypal account

Please follow the return procedure as below:
1. Returns must be posted to us within 14 days of receipt and in original condition to:
Marcus Emporium
Unit 12 Green Park Ind Est
Coed Cae Lane
Talbot Green
CF72 9GP

2. E-mail us at customerservice@marcusemporium.co.uk to inform us you will be returning the item. Please state the reason of return, order reference number, product code and contact name, telephone number and address.
3. Returns will take approximately 10 business days for your return to be processed after Marcus Emporium received your items.
4. Items must be in original packaging, in all original boxes, packing materials.
5. We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you a "proof of delivery". Marcus Emporium will not be liable for items lost or damaged in transit.
6. All shipping back to Marcus Emporium is paid for by the customer.